SYRA ACRYLICS LLP values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, contact us, or purchase our products.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

a) Personal Information

• Full name
• Billing address
• Shipping address
• Email address
• Mobile or telephone number
• Company name (if applicable)

b) Order Information

• Products ordered
• Order history
• Invoice information
• Delivery instructions

c) Payment Information

Payments are processed through approved payment service providers. SYRA ACRYLICS LLP does not intentionally store your complete debit card, credit card, or online banking credentials on its systems.

d) Technical Information

When you visit our website, we may collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referring website (if available)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Provide customer support.
• Respond to enquiries.
• Improve our products and services.
• Send order confirmations and shipping updates.
• Prevent fraud and unauthorized activity.
• Comply with applicable legal obligations.

3. Marketing Communications

With your consent where required by law, we may send you information about:

• New product launches
• Promotions
• Events
• Company news

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Understand website performance.
• Enhance the browsing experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

5. Sharing of Information

We do not sell your personal information.

We may share information only, when necessary, with trusted third parties such as:

• Shipping and logistics providers
• Website hosting providers
• Government authorities when required by law

These parties receive only the information reasonably necessary to perform their services.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your order.
• Provide after-sales support.
• Meet accounting and tax requirements.
• Resolve disputes.
• Comply with legal obligations.

When information is no longer required, we will securely delete or anonymize it where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request correction of inaccurate information.
• Request information about how your data is used.

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our products and services are not directed toward children under the age required by applicable law to provide their own consent.

We do not knowingly collect personal information directly from children.

10. Policy Updates

We may revise this Privacy Policy from time to time.

Any changes will become effective upon publication on our official website unless otherwise stated.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our official website.